Privacy Policy
Privacy Policy
Welcome to Artha Pest Control Service. We value your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how Artha Pest Control Service (“we”, “us” or “our”) collects, uses, stores and protects information when you visit our website, contact us or request our pest control services.
By using our website or contacting us, you acknowledge the information provided in this Privacy Policy. Where consent is required, we will request it separately.
1. Information We Collect
We may collect personal information when you contact us, submit an enquiry, request a quotation or book a pest control service.
This information may include:
- Personal Details: Your name and contact information.
- Contact Information: Mobile number, email address and WhatsApp number.
- Service Address: Your location, property address and service area.
- Service Requirements: Type of pest problem, property type and preferred appointment details.
- Communication Details: Information shared through phone calls, WhatsApp, emails or website enquiry forms.
- Technical Information: IP address, browser type, device information and website usage data, where collected.
We request only the information reasonably necessary to respond to enquiries, provide services and manage our business operations.
2. How We Use Your Information
Artha Pest Control Service may use your personal information for the following purposes:
- Responding to pest control enquiries.
- Providing service information and quotations.
- Scheduling pest inspections and treatment appointments.
- Communicating service updates and appointment details.
- Providing customer assistance and follow-up support.
- Maintaining service and business records.
- Improving our website and customer experience.
- Analysing website performance and advertising effectiveness, where permitted.
- Sending promotional communications where you have provided the required consent.
- Complying with applicable legal obligations.
We do not use your personal information for unrelated purposes without an appropriate lawful basis.
3. Website Enquiry Forms
When you submit an enquiry through our website, we may collect your name, mobile number, location and pest control requirements.
This information helps us understand your pest problem, contact you and provide relevant service details or quotations.
Please avoid submitting sensitive personal information that is not necessary for your pest control enquiry.
4. WhatsApp and Phone Communication
Customers may contact Artha Pest Control Service through WhatsApp, telephone or other available communication channels.
When you communicate with us, we may use the information you provide to answer questions, arrange appointments, share quotations and coordinate pest control services.
Communication through third-party platforms such as WhatsApp is also subject to the privacy practices of those platforms.
We do not automatically treat a service enquiry as consent to receive unrelated promotional messages.
5. Cookies and Website Tracking
Our website may use cookies and similar technologies to support website functionality, remember preferences and understand how visitors interact with our pages.
Depending on the technologies enabled on our website, cookies may be used for:
- Essential website functionality.
- Website traffic and performance analysis.
- Understanding visitor interactions.
- Measuring advertising campaign performance.
- Personalising advertisements where permitted.
You may manage or disable cookies through your browser settings. Where required, we will provide controls for optional cookies.
Disabling certain cookies may affect some website features.
6. Google Analytics and Digital Advertising
Artha Pest Control Service may use services such as Google Analytics, Google Ads and Meta advertising tools to measure website performance and improve our marketing activities.
Where enabled, these services may collect technical information and website interaction data through cookies, pixels or similar technologies.
We aim to use these tools in accordance with applicable privacy requirements and relevant platform policies.
You can manage certain advertising preferences through Google, Meta and your browser’s privacy settings.
7. Sharing of Personal Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when reasonably necessary to operate our business, including:
- Website hosting and technical service providers.
- Customer enquiry and communication platforms.
- Payment processing providers, where applicable.
- Analytics and advertising service providers.
- Authorised personnel assisting with service scheduling and delivery.
- Government authorities or regulators when legally required.
We aim to limit the information shared to what is necessary for the relevant purpose and require appropriate protection measures where applicable.
8. Information Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, alteration, disclosure or loss.
These measures may include access restrictions, website security controls and appropriate handling of customer records.
However, no online platform or electronic communication system can guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including service delivery, customer support, record-keeping and applicable legal requirements.
When information is no longer required, we take appropriate steps to delete, anonymise or securely manage it in accordance with applicable law.
10. Your Privacy Rights
Subject to applicable data protection laws, you may have rights concerning your personal information, including the ability to:
- Request information about personal data processed by us.
- Request correction or updating of inaccurate information.
- Request deletion of personal information where applicable.
- Withdraw consent for processing based on consent.
- Raise concerns or complaints about how your information is handled.
- Exercise other rights available under applicable law.
To submit a privacy-related request, please contact us using the details provided below.
Withdrawing consent may affect our ability to provide services that require the relevant information.
11. Third-Party Websites
Our website may contain links to third-party websites or platforms, including social media channels and communication services.
Artha Pest Control Service is not responsible for the privacy practices, security policies or content of independent third-party websites.
We encourage visitors to review the privacy policies of websites they access.
12. Children's Privacy
Our website and pest control booking services are intended primarily for adults.
We do not knowingly collect personal information directly from children for marketing purposes.
If we become aware that we have collected a child’s personal information without the required authorisation, we will take appropriate steps under applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, data handling practices or applicable legal requirements.
Any updates will be published on this page with a revised Last Updated date.
We encourage visitors to review this page periodically.
14. Contact Us
If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact:
Location: UG 78, Suchita Business Park, BMC Market Building, Pant Nagar, Ghatkopar (E), Mumbai – 400077
Website: https://arthapestcontrol.com/
We will review privacy-related requests and respond in accordance with applicable requirements.
Artha Pest Control Service
Professional pest control for Mumbai’s residential, commercial and industrial properties, with targeted treatments and practical prevention guidance.
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